Most issues are settled fastest at the store where you bought the piece. Speak to the store manager and ask for your complaint to be recorded with a reference number. Keep that number.
If the store has not resolved it within 7 working days, contact head office. Please include your invoice number, the store name and the reference number from step 1.
A complaint escalated to the Grievance Officer is acknowledged within 48 hours and resolved within 21 working days from the date it is received. You will be told in writing what was decided and why.
If your complaint concerns the purity or the hallmark on a piece, you may also approach the Bureau of Indian Standards directly through the BIS Care app or the BIS complaint portal, in addition to raising it with us.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019. You may approach the National Consumer Helpline or the appropriate consumer commission at any stage.
Book an appointment and we will keep time aside exclusively for you.
